Snow 101 - Mac OS X Support Essentials 10.6

Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Course Code:
Snow 101

Cost:
£950 per delegate + VAT

Venue:
NTI Institute, Birmingham City Centre

Duration:
3 day

Dates:
15th to 17th Feb 2010
19th to 21st Apr 2010
21st to 23rd Jun 2010
23rd to 25th Aug 2010
25th to 27th Oct 2010

Who should attend:

• Help desk specialists, technical coordinators, service technicians, and others who support Mac users
• Technical support personnel in businesses that use Macs for general productivity or creative design
• Technical coordinators or power users who manage networks of computers running Mac OS X such as teachers and technology specialists who manage classroom networks or computer labs

Course Pre-Requisites:

• Basic Mac OS X knowledge
• Basic troubleshooting experience

What you will learn:

• The troubleshooting process and how to become more efficient with available tools and resources
• Mac OS X 10.6 features in depth, including how to find additional information
• How to prepare for Apple Certified Support Professional certification

Exam:

• The Apple Certified Support Professional (ACSP) 10.6 certification is granted on the successful completion of the Mac OS X Support.