Service Check In Point
No Appointment Necessary
In each store we have a dedicated area known as the 'Service Lab' to help get you back up and running.
One of our friendly and experienced staff are here to help. If your Mac is not behaving as expected we will perform an initial diagnosis with many software related issues potentially being resolved in store. Hardware problems and items that we are unable to fix at the Service Lab will then be sent to our Service Centre for further testing and repair.
You do not need to book an appointment to see one of the team. Just pop in when convenient.
Next Day Swap Out
In each store we have a dedicated area known as the 'Service Lab' to help get you back up and running
Bring in your iPad or iPod to the Service Lab and we will perform an initial diagnosis in store. For many software related issues we aim to try and get the problem resolved for you there and then.
Upon confirming that the device is faulty and covered under warranty, simply pop back the next working day and your replacement iPad or iPod will be waiting for you , so you won’t even notice it’s gone! 1-
Service Centre
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As one of the UK's largest Apple Authorised Service Providers you can be assured that you are in safe hands
Our certified engineers are just the people to get you back up and running or to give your Mac a boost in performance. Get great advice and support from the people that understand just how important your Mac is to you.
Power Up
Need some more space to grow? A new hard drive or extra memory can help improve the performance of your Mac. Ask for a quote to see how cost effective this could be.
Free Warranty Repairs
If your device is in warranty or supported by AppleCare, then let us pick up the tab for hardware related issues. No matter where you originally purchased your device, we've got you covered. 2
Out of Warranty
For just £50 let our engineers diagnose the problem. This will give you a detailed quote for the repair including any parts that may be required. If you decide it's time to upgrade we will even give you a £50 credit towards your new Mac. 3
No Hidden Charges
Our £90 fixed labour charge covers you no matter how long the repair may take, giving you peace of mind against any hidden charges.
Stay in touch
We know how important it is to be kept informed so we drop you a text or email with progress at every key stage. If you need some more information our service centre team are happy to help answer your questions. 4
Quick turnaround
Getting you back up and running is important so we send repairs to our Service Centre daily. Most repairs are turned around in 5 - 7 working days. If you have a time critical repair please let the team know when you book in your device and we will endeavour to do our best to help. 5
Contact us and see how Stormfront can help you today
E: support@stormfront.co.uk
T: 0800 612 1044
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AppleCare Protection Plan
Every new Apple device comes with 90 days of complimentary telephone support
With AppleCare you can extend this up to 3 years from the original date of purchase (2 years for iPod and iPad). Not only will you get unlimited telephone support from the people who made your device, but also in the event you need hardware support AppleCare will pick up the tab for any parts and labour costs. 2
Even better when you purchase a new Mac or iPad with other Apple accessories; such as the 27” Thunderbolt display, Time Capsule or AirPort express, AppleCare will also cover these items giving you 3 years of total peace of mind.
You can purchase AppleCare at anytime whilst your Apple device is still covered by the original 1 year warranty. If you are not sure how old your Apple device is, simply give us the serial number and we can check.
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Personaltrainer
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Remote Support
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Getting to know your Mac, iPod or iPad just got easier. With over 130 sessions to choose from, you can learn something new every day
As a member you have access to over 130 courses for just £79 per year. You can book as many 1-hour sessions with our dedicated trainers as you like.
With PersonalTrainer you will soon unlock all the hidden potential of your Mac. We have courses available for new or veteran Mac users alike.
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If your business is in need of support then our remote solution is the perfect answer
One of our trained advisers can control your computer, assist with any issues you may have and even show you how they resolved it, should it happen again.
Simple to set up and cost effective, our solution means you don't even have to leave the office to benefit from our exceptional support.
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1) Next Day Swap Out is available if the device is booked in before 3pm Monday to Friday. Items received either Saturday or Sunday will arrive back in store the following Tuesday. Items received after 3pm may not arrive the next day. Additional days may occur during public holidays and circumstances beyond our control, such as but not limited to, parts being available from Apple.
2) Warranty Repairs - Terms and conditions apply around what Apple deem to be covered under warranty. Our Service Centre engineers will be able to confirm with you should there be a question over eligibility.
3) £50 credit is available if the new Mac is purchased within 14 days from the date of the repair quote and from a Stormfront store.
4) This is an automated service. Subject to coverage and requires a valid/working mobile number able to receive text messages or an email address that can be accessed whilst the device is away for repair.
5) Times quoted are for stores on UK main land. Additional days may occur for shipments to and from our Scotland stores and other circumstances beyond our control. The service centre is closed between Christmas and New Year and all other public bank holidays.