3 Year Guarantee

The Stormfront Guarantee

Apple Product Family

Relax, we've got you covered.

Available all year round, our 3 year guarantee comes as standard when purchasing a new Mac, iPad, iPhone, iPod, Apple Watch, Apple TV or HomePod, and gives you total peace of mind.

We know your new Apple device will give you many years of fantastic service, but in the unlikely event that something may go wrong, we can get you back up and running with as little hassle and worry as possible.

What if your Apple device develops a fault?

Book an appointment

Stormfront is one of the UK’s largest Apple Authorised Service Providers, so your device is in good hands with us.

In the unlikely event a hardware fault occurs, please book an appointment to visit your nearest Stormfront store. One of the team will confirm the issue and if required, arrange for its onward transfer to our National Service Centre.

Any claims under this guarantee will need confirmation of the serial number and the original date of purchase from your receipt, so please keep it safe.
Terms and conditions apply.

What is not included?

There are some specific exclusions from the guarantee:
  • Repair costs caused by external factors, such as computer viruses, malfunctioning software (including the operating system), theft and weather.
  • Depleted or consumed batteries.
  • Accidental / deliberate damage, for example, if the product is dropped or has liquid spilt onto it.
  • Cosmetic items, such as scratches, dents, corrosion, or discolouration.
  • Issues that have resulted from the failure to follow the manufacturers operating instructions.
  • Devices used commercially or purchased by a business / institution.
  • Any work carried out by a 3rd party company cannot be charged back to Stormfront.
  • After the first year, storage devices (such as hard drives or solid state drives), external power chargers, cables, and headphones are excluded from our 3 Year Guarantee but may be covered by EU consumer law.

The guarantee is non-transferable and provides services for goods bought and used in the UK only.

This guarantee does not affect your statutory rights.

AppleCare+ Logo badge

Protect what's precious to you with AppleCare+

AppleCare+ is an insurance plan that provides expert technical support¹ and additional hardware coverage² from Apple, including up to two incidents of accidental damage coverage, each subject to an excess fee³. In addition, you’ll get 24/7 priority access to Apple experts by chat or phone. Coverage begins on your AppleCare+ purchase date.

Learn more

AppleCare product benefits are separate from a customer’s right to a free-of-charge repair or replacement, by the seller, of goods which do not conform with the contract of sale. Under English law, consumers have up to six years (five years in Scotland) from the date of delivery to exercise their rights; however, various factors may impact your eligibility to receive these remedies. Purchase of AppleCare+ is not required to purchase device.

AppleCare+ is subject to acceptance of the Terms and Conditions. For complete product details, please see the Insurance Product Information Document (PDF) Terms and Conditions and Apple’s Terms of Business at apple.com/legal/sale-support/applecare/applecareplus.

AppleCare+ is offered by Apple Distribution International, whose registered office is at Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland. Apple Distribution International is authorised and regulated by the Central Bank of Ireland. For further information, please see http://registers.centralbank.ie.

This Insurance is underwritten by American International Group UK Limited and is registered in England under number 10737370. Registered office: The AIG Building, 58 Fenchurch Street, London, EC3M 4AB, United Kingdom. American International Group UK Limited is a member of the Association of British Insurers. American International Group UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN: 781109). This information can be checked by visiting the FS Register at www.fca.org.uk/register.

  1. Local telephone charges may apply. Telephone numbers and hours of operation may vary and are subject to change.
  2. Your AppleCare+ Hardware Coverage starts from the date you purchase AppleCare+. This means that if you purchase AppleCare+ up to 60 days after you purchase your device, you will only receive AppleCare+ Hardware Coverage from that date. Your Technical Support coverage starts on expiry of your 90 days of complimentary technical support cover provided by Apple, which starts on the date you purchase your device. Both types of cover end 24 months from the date you purchased Apple Care+ for iPad, iPhone, Apple Watch, HomePod, iPod or HomePod, or 36 months from the date you purchased AppleCare+ for Mac. Availability of service options depends on the country in which the service is requested and the location of the Apple Authorised Service Provider.
  3. Coverage is available only for device and its original included accessories for protection against (i) batteries that retain less than 80% of their original capacity and (ii) up to two incidents of accidental damage, each incident being subject to an excess fee. If your device has catastrophic damage from an accident or it’s inoperable after unauthorised modifications, you will need to buy a replacement. Products returned for service may be repaired or replaced with parts equivalent to new in performance and reliability. Apple may also request that the customer replace components with readily installable parts. See terms at www.apple.com/uk/legal/sales-support/applecare/applecareplus for full details.