Complaints Process

We hope that you're pleased with any purchase you've made or service you've received from us, and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to tell the Stormfront team about it so that we can try to put matters right.

Complaint handling and dispute resolution process

In the first instance, if you're in one of our shops, do ask to speak to a manager. If you're still not happy with their response or are not in-store, please contact us using one of the options below. We aim to respond to all queries within 3 working days.

By email

Send us an email

By post:

Customer Service Department, Stormfront Retail Ltd, Unit 4, The Newton Centre, Thorverton Road, Matford Business Park, Exeter, Devon EX2 8GN