Update for repairs in-progress in a store.
Like many retail businesses, earlier this week we were instructed by the government to close our retail stores at short notice. We were then faced with the challenge that many customers had repaired devices that they could no longer collect.
The last thing we want is for anyone to be left without their devices for a prolonged period, especially since mobile devices are now more important than ever before to keep in touch with loved-ones and colleagues.
After considering all the options, we took the decision that the best approach would be to send all in-progress and completed repairs from our high-street stores back to our central repair centre this week.
Our repair centre is fully running with enhanced cleaning and safety protocols in place. We can therefore complete any in-progress repairs as quickly as possible and contact customers to arrange the return of their device.
For all completed repairs, we will begin contacting you by email on Monday 30th March to arrange the best way to return your device, as quickly and safely as possible.
Due to the volume of repairs we process, we are also prioritising the return of devices to customers who support the emergency services and front line workers.
We appreciate that for some customers, every day counts, and we promise we are treating this with the priority it deserves. If you don't receive the email from us by Tuesday, please call our contact centre team on 0333 00 44 111 and they will be on stand-by to help you further.
We'd like to sincerely thank all our customers for their patience while we work hard to complete all repairs and get them safely back to you as soon as possible.