Stormfront News

Update for repairs in-progress in a store.

Like many retail businesses, earlier this week we were instructed by the government to close our retail stores at short notice. We were then faced with the challenge that many customers had repaired devices that they could no longer collect.

The last thing we want is for anyone to be left without their devices for a prolonged period, especially since mobile devices are now more important than ever before to keep in touch with loved-ones and colleagues.

After considering all the options, we took the decision that the best approach would be to send all in-progress and completed repairs from our high-street stores back to our central repair centre this week.

Our repair centre is fully running with enhanced cleaning and safety protocols in place. We can therefore complete any in-progress repairs as quickly as possible and contact customers to arrange the return of their device.

For all completed repairs, we will begin contacting you by email on Monday 30th March to arrange the best way to return your device, as quickly and safely as possible.

Due to the volume of repairs we process, we are also prioritising the return of devices to customers who support the emergency services and front line workers.

We appreciate that for some customers, every day counts, and we promise we are treating this with the priority it deserves. If you don't receive the email from us by Tuesday, please call our contact centre team on 0333 00 44 111 and they will be on stand-by to help you further.

We'd like to sincerely thank all our customers for their patience while we work hard to complete all repairs and get them safely back to you as soon as possible.

An important update from Stormfront

In-line with the latest government guidelines, all Stormfront stores will close immediately for the safety of our store teams and customers.

Our online store is open at www.stormfront.co.uk, with online deliveries operating as normal at this time and free delivery as standard on all orders.

Whilst our stores are closed, our commitment to support a connected community continues. Our team of experts are available to help over the phone, via email and on social media. We will answer any queries that you may have, share our technical expertise or just offer moral support. It remains number one priority to support you in navigating the challenges you may face in this unprecedented time, ensuring that you have the essentials you need to remain connected with your loved ones, supporting business continuity through remote working and delivering an engaging virtual classroom to students in their homes.

Our call centre is open Monday to Friday 09:30 – 17:00 for enquiries. We are experiencing a high volume of calls at this time and would urge you to use our contact form to get in touch.

To our customers and communities, thank you for your ongoing support – we know these are difficult and unsettling times and we hope to be able to continue supporting you through the coming weeks. We will be keeping you informed with latest updates through email, our website and social media.

We will continue to be in touch and look forward to welcoming you back in-store soon.

Thank you and stay safe.

Stormfront: Supporting a connected community

For the last decade, Stormfront has been at the heart of the community serving you as your local Apple expert. We recognise that technology will play an important role, allowing you to remain connected with your loved ones, supporting business continuity through remote working and delivering an engaging and virtual classroom to students in their homes.

Our team of experts are available to help over the phone, via email and on social media. We will answer any queries that you may have, share our technical expertise or just offer moral support. You, our customers, are reaching out to us and it is our intention to support you in navigating the challenges you may face in this unprecedented time, ensuring that you have the essentials you need. Our call centre is open Monday to Friday 09:30 – 17:00 for enquiries, our contact form is available here.

Currently all stores remain open, although as we are sure you will understand, we may not be able to maintain our usual store opening times. Our most up to date store opening times are available here.

We have temporarily withdrawn our PersonalTrainer service while we preserve guidance around social distancing.

Our online store is open at www.stormfront.co.uk, with online deliveries operating as normal at this time and we continue to offer free delivery as standard.

Our service centre is also open and is fully operational. If you require a repair or service for your device, we are here to help. Please book an appointment as usual at your local store.

The health, safety, and the wellbeing of our customers, team members and the wider community remains our priority. We continue to maintain the highest possible standards of cleanliness and across the business we are operating within guidelines set out by the Government. Our store colleagues and team members whose work requires them to be on site have been instructed to wash their hands, at minimum, once per hour. In our stores we are cleaning tills, countertops, demo devices, payment machine keypads and door handles.

We have also made the decision that we will no longer be accepting cash payments and ask that a maximum of 5 customers are present in store at any one time.

Events are moving very quickly and so we will continue to monitor the situation closely reviewing developments and adhering to the recommendations and requirements issued by the Government and all other relevant authorities. We will update you on any additional changes and developments.

We are hugely grateful to all our team for their commitment and hard work and would like to thank you for you on-going support in keeping one another safe and healthy.