Our stores are gradually reopening from 18 June.
For the last decade, Stormfront has been at the heart of the community serving you as your local Apple expert. We recognise that technology continues to play an important role, allowing you to remain connected with your loved ones, supporting business continuity through remote working and delivering an engaging and virtual classroom to students in their homes.
We are happy to announce the first of our stores will reopen on Thursday 18 June. To ensure our stores are operating in the safest possible manner our stores will be opening in phases over the coming weeks. Some of our stores may also be operating on varying hours. To check if your local store is open and see out latest opening hours visit stormfront.co.uk/store-finder.
We wish to reassure you that the health, safety and wellbeing of our customers, team members and the wider community remains our priority. Across the business we are operating within guidelines set out by the Government. We have introduced the following measure in stores:
- Strict social distancing measures are in place with signage to guide our customers.
- We will be limiting the number of customers in-store at a time and we request that customers visit the store alone where possible.
- Perspex screens are in place at our active till points.
- Automatic hand-sanitisers will be available at the entrance to the store. We request that you use these when entering the store.
- We are currently not accepting cash payments.
- Staff have been instructed to wash their hands, as minimum once per hour and use disposable gloves when handling customer devices.
- Staff are cleaning and disinfecting all tills, countertops, demo devices, payment machine keypads and door handles.
Our online store is open at stormfront.co.uk, with online deliveries operating as normal at this time and we continue to offer free delivery as standard.
You can book a video or telephone consultation with a personal Apple sales expert from your own home using Stormfront Connected. In addition, for a limited time only, we are offering free enrolment to Stormfront Learning, allowing you to unlock the full potential of your Apple devices from home.
We have temporarily withdrawn our PersonalTrainer service while we preserve guidance around social distancing.
Our specialist support teams are working tirelessly to support our customers over the phone, via email and on social media. We will answer any queries that you may have, share our technical expertise or just offer our moral support.
Our Lifeline software support service remains available for you to purchase from home and you can book an appointment with our Lifeline support team at stormfront.co.uk/lifeline. Lifeline will also be available again in-store when your store reopens, starting from £10 for 7-days of support.
Our service centre is also open and is fully operational If you require a repair or service for your device, we are here to help. You can book a repair without visiting a store via our Collect + Repair service here stormfront.co.uk/repairs. Alternatively, if your local store has reopened you can book a repair in-store via getsupport.apple.com.
We are hugely grateful to all our team for their commitment and hard work and would like to thank you for your ongoing support in keeping one another safe and healthy.
Thank you for your patience and continued support as we endeavour to continue to serve you and your community. We will continue to keep you updated on further developments and look forward to welcoming you back in-store soon.